Welcome to store.venace.com. These terms and conditions (“Agreement” or “Terms”) are the exclusive agreement between you and Venace Inc (collectively “Venace”, “we”, “us”, or “our”) governing your use of our website, FlexiSpot.com (the “Site”). ”, “we,” “us,” or “our”) governing your use of our website, store.venace.com (the “Site”). or any other website, page, feature or content owned and operated by us Hyperlinks to this Agreement (collectively, the “Site” and the “Service”).

Copyright And Trademarks

All content, information, designs, layouts, logos, trademarks, and other intellectual property contained in this website are protected by copyrights, trademarks, and other intellectual property rights held by us or by other parties that have granted to us the license to make use of them. All persons accessing this website agree to make use of its content in a manner that does not infringe such rights.

We accept the following two payment methods. Whichever method you choose, we guarantee that every transaction you make on our site is safe and secure. All prices are in US dollars. All prices, models and material specifications are subject to change or withdrawal without notice by the seller.

PayPal - We are happy to accept payments through PayPal, the trusted leader in online payments, which enables buyers and businesses to send and receive money online securely and reliably. PayPal offers industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with merchants.

Credit Cards - We currently accept Visa, MasterCard, American Express and Discover. You can enter your entire credit card number securely through our secure server and we encrypt all information submitted.

Link Sites

We make no guarantee whatsoever regarding the content of the websites that are linked from this website or the websites of others containing links to this website (collectively the “Linked Sites”) as other parties are responsible for the operation of the Linked Sites. Moreover, when making use of the Linked Sites, it is necessary for you to agree with and abide by the terms and conditions of usage of those sites.

Links from Other Websites

When providing a link to this website from other websites, please obtain permission from us in advance. For those wishing to provide such a link to this website from other websites, please send us a request form. In addition, when providing such links, the link should access the home page of this website (URL http://store.venace.com/) and state clearly that this URL is a link to this website.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Order Cancellation

If you want to cancel your order, please email us at sales@venace.com or call us at +86-20-82303742 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, Venace will deduct the cost of shipping from your refund.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Sales Tax

Sales tax will be charged on most of the orders shipped to destinations within the US. The sales tax rate depends on your zip code on shipping address. For additional details on sales tax rates and to see what rate applies to you, please visit this website. Please note that many factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as estimated tax may differ from the sales taxes ultimately charged.

Return Policy

We want you to be completely satisfied with your Venace purchase and strive to provide expert guidance to help you choose the best product for your needs. We also understand that sometimes a product just isn't right for you. That's why our return service is so simple.

Please send us an email with a return request and include the order number. Also, please tell us the reason for the return. We will issue a Return Merchandise Authorization (RMA) number.

General Information for All Returns

All returned merchandise must be in its original packaging and in “like new” condition.

A 10% restocking fee will be charged for items returned in a condition other than “like new”. The restocking fee will be deducted from the refund.

A Return Merchandise Authorization (RMA) number is required for all returns.

Returns will be processed and credited within 7 to 10 days of receipt.

Returned merchandise will be inspected prior to refund.

You are responsible for shipping the product to the return address provided by the RMA number.

All returned merchandise must be disassembled and repackaged in its original condition. Products not returned in their original condition may be subject to additional charges.

We strongly recommend that you use a traceable and insurable shipping method for your return. We are not responsible for returns that are lost or damaged in transit.

Applicable Laws

Compliance with any federal, state, provincial or local laws, regulations and directives (“Laws”) relating to the installation, operation or use of the Products or Services is the sole responsibility of Buyer...

Dispute Resolution

You and Venace agree that any dispute, claim, or controversy between you and Venace arising in connection with or relating in any way to these Agreements or to your relationship with Venace as a user of the Service...

User-Generated Content

Venace users may post, upload, and/or contribute (“post”) content to the Products (which may include, for example, pictures, text, messages, information, and/or other types of content) (“User Content”)...

Customer Service

+86-20-82303742

Monday - Friday

9:00 - 18:00 (GMT +8)